How to get your quote online.
Fill out the quote form and we will contact you as soon as possible so we can book your appointment
What if I don't want to book online
That’s ok if you don’t want to fill out the form online – we have a dedicated Customer Service Team here at Sonia’s Clean Sweep so just give them a call at 404 707 6731 or email us at Sonia@soniascleansweep.com and leave your number and one of the team will call you back.
Sonia’s guarantee
Making sure your home is clean
We guarantee that you will be delighted by the results of your clean. If for some reason you are not just let us know within 24 hours and we promise to send a cleaner back to put it right for free. It’s as simple as that. If your still not satisfied we will pay for any other cleaning service of your choice to clean your home.
We will be on time
Of course,We give you a 25% Discount if we are not at your home within 30 min of your requested appointment time.
Our Cleaning service
What services does Sonia provide?
We offer three types of cleaning service. standard clean which is a lighter clean that covers all the important areas of the house, perfect if you book a recurring clean with us. A Deep which is a more thorough clean which we recommend if your house hasn’t been cleaned professionally in the last three months. We can also offer move in/move out cleans ,which include the spot cleaning of all walls and cleaning inside all of your cupboards. We can also offer you extra cleaning services by the hour that you can customize if you have a unique overall cleaning need.
How do I know the home has been cleaned?
All of our cleaners work to a checklist that we guarantee to complete. They work through your home, ticking off the tasks as they complete them. Once they have finished all of the tasks on the checklist they leave the checklist behind for you. That way you can be confident that all of the tasks have been completed to Sonia’s high standards.
What is a deep clean?
A super clean is for first-time customers or customers who haven’t had their home professionally cleaned in the last three months. To see the extra things we do for super cleans, check our services page.
Do you do move in/move out cleans?
Of course we do! At Sonia’s we do move in/move out cleans because sometimes you need a really thorough clean when you are moving into a new home. Our cleaners work to a check list for move in/move out cleans which includes spot cleaning all the walls and cleaning inside all the cupboards but if there is a specific task you want your cleaning team to focus on then please let us know. At the end of our clean we give you a certificate that you can give to your landlord or new home owner that you can present so you can show that the home has been cleaned by a professional cleaning company.
Why do you charge a flat rate?
We charge a flat rate price per Square ft and number of bathrooms rather than per hour. This means that you know exactly what we promise to provide, and our cleaners keep working until the job is done. As our cleaner cleans to a checklist so you know exactly what is included in the price. It really is that simple!
What happens on cleaning day?
What time will cleaners arrive?
- Our cleaners will always try to arrive on time for your clean. If they are not there within 30 min of cleaning time you will receive 25% off your cleaning. If they are more than two hours late then the cleaning is free.
How many cleaners will arrive?
We typically send teams of 2, but for smaller properties we will usually send just one cleaner to get the job done.
Do you bring your own supplies?
Yes, our cleaning teams come completely prepared to make your house shine! They will bring the following:
- Vacuum cleaner (if you don’t have one)
- Mop and bucket
- Kitchen and bathroom cleaner
- Window and glass cleaner
- Furniture spray
- Oven cleaner
- Non abrasive spray
- Bleach
- Non abrasive cleaner
- Sponge cleaners
- Cloths for windows, floors, furniture
- Steel scourers
- Gloves
- Products against lime scale and mould.
About your booking
Can I book a regular clean?
Yes, of course! Just select the frequency of your clean, monthly, fortnightly or even weekly, when you make your booking. To say thank you we will even offer you a discount for booking a regular service. After your first booking your future appointments will be automatically booked in so you can expect your cleaner at the same time on that day, twice a month.
Can I book anytime?
- Of course! We put you into control so you will be able to view and select available appointment times from our online calendar.
What happens after i make a booking?
Once you have completed your online booking you will immediately receive a confirmation email. This is there to reassure you that your booking has gone through. We will then contact our best cleaning teams to see who is available to complete your house clean. Once we have assigned a cleaner to the clean we will send you another email with their name so you know who to expect. We also send text message reminders to you before the clean, to make sure you don’t forget!
How do I edit a booking?
it is simple to edit your Booking online. So if you change your mind and decide to add on an oven clean or choose to book a deep instead of a standard clean we can accommodate that request. If you wish to edit your booking less than 24 hours before your clean then please call the Customer Service Team on 404-707-6731.
Do you offer discounts for regular customers?
Yes we do. If you book a regular clean with Sonia’s Clean Sweep you can get:
- 10% discount for a monthly clean
- 15% discount for bi-weekly clean
- 20% discount for a regular weekly clean
- Also sign up to our newsletter to get discounts and enter our free cleaning contests.
Extras
What extra services does Sonia provide?
For an extra charge you can book a number of services on top of your Deep clean include:
- Cleaning the oven
- Cleaning Inside the fridge
- Pets
Is there anything you can't do?
- We would like to say no, that anything is possible here at Sonia’s. However we don’t clean the outsides of windows, mow lawns or walk your dog. However if you do have any special requests or want a hand in arranging any of the above then just get in touch as we would love to help you.
Billing and payment
How do I redeem a discount code or voucher?
It’s easy, all you need to do is include the code when asked and the discount will be removed from your booking instantly.
How do I pay?
We take your credit or debit card details at the time of booking however we will only collect payment after your cleaning service has been performed. We accept all major credit cards (including American Express) and debit cards for payment, or you can pay by Venmo and Cashapp.
When will I be charged?
We will never charge your card before your clean. We will only take payment after your cleaning service has been performed. Guaranteed.
Is my card payment secure?
Yes it is, our payment technology is provided by Stripe. Their SSL encrypted, PCL compliant system is completely secure and trusted by companies worldwide. You can read more about them on stripe.com
Insurance & Keys
Do you have insurance?
Oh yes! Our comprehensive insurance cover delivers total peace of mind. We have made sure that trusting us with your home is as risk free as possible. Accidents do occasionally happen but if they do we will ensure that everything is resolved as quickly as possible.
How much insurance do you have?
We have $1,000,000 public liability insurance. That way you have total peace of mind that your home and belongings are protected. If you have any questions about our policy please emailsonia@soniascleansweep.com
Are your cleaners insured?
Of course, all of our cleaners are insured. Our comprehensive insurance cover delivers total peace of mind. We have made sure that trusting us with your home is as risk free as possible. Accidents do occasionally happen but if they do we will ensure that everything is resolved as quickly as possible.
Do I need to be home?
No you don’t need to be home while we clean your house. If you would like to leave the key with a neighbour or somewhere secure then we can collect it. Just add instructions when you make your booking. On your first clean with Sonia’s clean sweep we do like you to be home so you can show us around your property and point out any areas that you would like us to focus on but we understand that isn’t always possible
Can i leave my keys to my cleaner?
- Of course, if you book a regular clean with us we will always assign the same cleaner to the job. If you would like to leave your keys with your cleaner they will give them to us and we will keep them secure for your next clean.
Sonia’s Cleaners
What is your recruiting process?
To be accepted as a cleaner for Sonia all our candidates must undertake a rigorous selection and recruitment process. This includes a telephone interview followed by a face to face interview. If they pass these we then perform a reference check on all of the teams finally we begin to train the cleaners with our experienced cleaners. Sonia personally trains all of her cleaners.
How do i become a trusted cleaner for sonia?
Simple, just click here and fill out the application.
Can you provide a replacement cleaner if my cleaner goes on vacation?
Yes, we will. Your cleaner will need to take a well deserved holiday from time to time and when they do we will send another reliable cleaner around to complete your clean to Sonia’s standard?
Will i get the same cleaner everytime?
Sure, you will get the same team every time. Unless someone is unwell or enjoying a well deserved holiday from cleaning we will keep sending the team that you are comfortable and familiar with.
Feedback
Feedback
We will send you an email once the clean is complete asking you for feedback. Or you can Email us at Sonia@soniascleansweep.com Please do take time to complete this as we like to give our cleaners a bonus for receiving a five star review. We promise to act on any feedback you send us as we are a young company trying to improve so please do share any suggestions that you have on how we can improve